سياسة الاستبدال والاسترجاع

*Exchange and return policy* via WhatsApp

At Fashion House, we strive to achieve customer satisfaction, and therefore exchange and return are available in the following cases:

*Replacement*:

- Replacement requests must be submitted within a maximum of 3 days of receiving the order, provided the item is undamaged and has not been perfumed. The customer is responsible for the shipping costs for both the replacement and return shipping of the item.

*Retrieval*:

- One day from the date of receiving the order for returns

Provided the item is undamaged and has not been perfumed, the customer is responsible for the return shipping costs.

The refund will be processed after the item arrives at the store, according to the payment methods used at the time of purchase.